Frequently Asked Questions

PhotoProsZM is a full-service creative company based in Zambia that offers photography, stationery, graphic design, printing, and t-shirt printing services. We provide comprehensive solutions for individuals, businesses, schools, and events.

Our main office is located in Lusaka, Zambia. We also have a branch in Monze.

For current operating hours, please contact us at [info@photoproszm.com] or call [+260-XX-XXXXXXX].

We offer a wide range of services including:

• Professional photography (portraits, events, commercial)
• Stationery design and printing
• Graphic design services
• Document and specialty printing
• T-shirt printing
• Typing services
• Photocopying, scanning, and binding

Yes, we provide comprehensive wedding and event photography services including pre-wedding sessions, ceremony coverage, reception photography, and post-production editing. For detailed information about our wedding packages, please contact our customer service team.

Absolutely! We create professional business cards, letterheads, envelopes, compliment slips, and other corporate stationery. Our design team can work with your existing branding or help you develop a new corporate identity.

Yes, we offer expedited services for urgent printing needs, subject to our current production schedule and additional rush fees. Please contact us directly for rush service availability and pricing.

You can book a photography session through our website, by calling us directly, or by visiting our office. A non-refundable deposit is required to secure your appointment date and time.

For photography services, cancellations made more than 48 hours before the scheduled appointment may receive a credit toward future services (excluding the non-refundable deposit). Cancellations made less than 48 hours before the scheduled appointment will result in forfeiture of any payments made.

For wedding and event photography, separate cancellation policies apply as specified in your service agreement.

If you arrive late for a scheduled appointment, your session may be shortened to accommodate other scheduled clients. The full service fee will still apply.

You can place orders through our website, by emailing us at [orders@photoproszm.com], or by visiting our office in person. For custom designs, we'll guide you through our design consultation process.

The number of included revisions is specified in your service agreement. Additional revisions beyond the included amount may incur extra charges.

Once you approve a design, it moves to production. Any errors discovered after your approval may be your responsibility, and additional charges may apply for corrections or reprints. We recommend carefully reviewing all proofs before approval.

Production times vary depending on the type of product and current workload. Standard timeframes are:

• Business cards: 2-3 business days
• Custom stationery: 3-5 business days
• Photo prints: 1-2 business days
• Custom t-shirts: 3-7 business days
• Wedding stationery: 7-14 business days

Rush services are available for an additional fee.

We offer in-store pickup, local delivery within designated areas, and shipping options. Availability of delivery methods depends on your location and the products ordered.

Shipping costs are calculated based on the weight of the products, delivery location, and selected shipping method. Specific costs will be displayed at checkout before you complete your purchase.

Estimated delivery timeframes are provided at checkout. These are estimates only and are not guaranteed delivery dates. Factors outside our control may affect actual delivery times.

If you receive a damaged product, please contact us within 48 hours with photographs of the damage. We may replace the item or issue a refund at our discretion.

• Custom-made or personalized items cannot be returned unless they are defective.
• Standard products in original, unused condition may be returned within 7 days of delivery for a refund or exchange.
• Photography services, once rendered, are not eligible for refunds except in cases of clear technical defects in the final delivered images.

To request a refund, please contact our customer service team at [support@photoproszm.com] with your order number and reason for the refund. Each request will be evaluated according to our return policy.

Approved refunds will be processed using the original payment method, unless otherwise agreed upon. Refunds may take up to 14 business days to process, depending on your payment provider.

We accept various payment methods including cash, credit/debit cards, mobile money transfers, and bank transfers. Specific payment options are displayed at checkout on our website.

For most services and products, payment in full is required before delivery or at the time of service. For larger projects, we may offer payment plans as specified in your service agreement.

Prices displayed on our website may not include applicable taxes. Any taxes or duties will be calculated and added at checkout or invoiced separately.

PhotoProsZM retains copyright ownership of all images created. When you purchase photography services, you are purchasing a license to use the images as specified in your service agreement, not the copyright to the images themselves.

Commercial usage rights depend on the specific license you purchase. Standard photography packages typically include personal use rights but restrict commercial use. If you need commercial usage rights, please discuss this with us before booking your session.

Unless otherwise specified in writing, you grant PhotoProsZM permission to use photographs and designs created for you in our portfolio, website, social media, and marketing materials. If you wish to restrict this usage, you must inform us in writing before services are rendered.

For graphic design services, upon full payment, you will receive ownership rights to the final designs as specified in your service agreement.

Creating an account is recommended but not always required. An account allows you to track orders, save delivery information, and manage your preferences. Guest checkout options may be available for certain services.

Yes, we implement appropriate technical and organizational measures to protect your personal information. These include encryption of sensitive data, secure socket layer (SSL) technology, and access controls. For more details, please review our Privacy Policy.

When you visit our website, we may automatically collect certain information including IP address, browser type, operating system, referring website, pages viewed, time spent on our website, links clicked, device information, and location information (if permitted by your device settings).

You can update your account information by logging into your account on our website and navigating to the "Account Settings" or "Profile" section.

We offer multiple printing techniques including Heat Transfer Vinyl (HTV), Direct-to-Garment (DTG), Screen Printing (Silkscreen), Sublimation Printing, and DTF (Direct-to-Film) Transfers. Each method has different advantages depending on your design and quantity needs.

We can print on various garment types including round neck/crew neck t-shirts, V-necks, long-sleeve shirts, short-sleeve shirts, tank tops, and polo shirts. We offer options in 100% cotton, cotton blends, and polyester with various fits and weights.

Yes, we offer discounts for bulk orders. Please contact us for specific pricing based on your quantity and design requirements.

Yes, we offer sample orders for quality assessment before committing to large quantities. Sample costs may apply.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption of sensitive data, secure socket layer (SSL) technology, regular security assessments, access controls, and staff training on data protection.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in our Privacy Policy, unless a longer retention period is required or permitted by law. For account information, we maintain your data for as long as your account remains active.

Depending on your location, you may have rights including access to personal information, correction of inaccurate data, deletion of data in certain circumstances, restriction of processing, data portability, objection to processing, and withdrawal of consent. To exercise these rights, please contact us at [privacy@photoproszm.com].

We may share your information with service providers who perform services on our behalf (such as payment processors and shipping companies), business partners for integrations, legal authorities when required by law, in business transfer situations, or with your explicit consent.

You can reach our customer support team through:

• Email: support@photoproszm.com
• Phone: +260 9633 449 11
• In-person at our office in Monze
• Through the contact form on our website

When reporting an issue, please include your order number (if applicable), a clear description of the problem, relevant dates, and any supporting documentation such as photographs of damaged products. This helps us address your concern more efficiently.

Yes, we offer consultations for large or complex projects. Please contact us to schedule a meeting with our team to discuss your specific requirements and receive personalized recommendations.

We welcome your feedback! You can share your experience by contacting our customer service team, leaving a review on our website or social media pages, or completing our customer satisfaction survey after your purchase.